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Design services

From first sketch to staffed opening, Moog service travels with the floor.

Moog adapts the SVC-F service pattern to arcade redemption operators: a split hero, four service disciplines, case-driven delivery examples, dark stats, and a form-led planning call. The advice stays friendly because the decisions are expensive, operational, and visible to every guest.

Arcade floor plan review
1

Floor Planning

We translate aisles, power drops, prize counter location, and guest age mix into a realistic machine schedule.

2

Parts Readiness

Critical sensors, buttons, locks, validators, ticket parts, and wear items are grouped by cabinet family and staff skill level.

3

Remote Triage

Support starts with clear logs, photos, firmware notes, and triage steps so site teams can restore earners faster.

4

Opening Playbook

Moog prepares staff checklists, cleaning rhythm, prize restock notes, and daily open-close cabinet inspection guidance.

Redemption island installation

Soft opening rescue for a 28-game FEC floor.

A regional operator arrived with a cabinet list but no aisle logic. Moog reorganized anchor earners near the prize counter, moved quick-play games toward party rooms, and created a two-week service checklist for launch staff. The result was a calmer opening, fewer blocked sightlines, and cleaner handoff between guest attendants and technicians.

Route cabinet service bench

Route fleet service map by failure mode.

For distributed cabinets, Moog grouped machines by validator, display, motor, and controller families. The operator could stock fewer emergency parts while still covering the most common downtime patterns. That structure also made technician training clearer for new hires.

Cashless arcade integration

Cashless integration without guest confusion.

Moog helped a cinema lobby balance card readers, ticket payout, and prize redemption. The plan kept high-traffic payment points visible, assigned staff prompts for first-time guests, and preserved service access behind each cabinet.

24hremote support target for active launch windows
4service families reviewed before each machine order
90day preventive maintenance cadence recommended
1single advisor from plan review through opening week

Plan your arcade service package.

Share your opening date, cabinet count, and staff profile. Moog will recommend a support rhythm that does not overcomplicate the floor.